Terms and Conditions of Use

Welcome to Deelaa travel website! By accessing and using this website, you agree to be bound by the following terms and conditions. Please read this document carefully before using the services provided on this platform.

1. Acceptance of Terms

   Please remember that you must have read and understood all of the terms and conditions in this Statement, and your use of our web pages is deemed your acceptance of these terms and conditions.

2. Linked Websites

   Deelaa Travels is not responsible for the contents or accuracy of any linked websites. These links are provided for your convenience and are not under the control of Deelaa Travels. Deelaa shall not be responsible for their content.

3. Payments and Ticket Issuance

   For payments received in good time, tickets will be issued. Issuance of a ticket is proof of receipt of payment. In case the payment is not received well in time for reasons whatsoever, for issuance of a replacement/alternative ticket, you are expected to pay the full fare or, if necessary, make alternative arrangements until the ticket is received. Refunds will not be issued under any circumstances, and reservations would get lapsed automatically unless payment is received within the stipulated time.

4. Identification and Check-In

   All passengers must present a valid photo identification at the sales point, check-in counter, and passenger boarding gates. Check-in begins at least 2 hours prior to the scheduled departure time. Sales close 45 minutes before the scheduled departure time, while check-in closes 40 minutes before the scheduled departure time. Boarding gate closes 10 minutes before departure time at all airports.

5. Baggage Policy

   Deelaa Travels allows its passengers to check-in up to 50 pounds (23 kilograms) of luggage (baggage) for economy and 66 pounds (30 kilograms) for First class and Business class passengers. Infants are allowed 22 pounds (10 kilograms). Baggage in excess of specified weight is subject to a fee to be paid at the airport. Each passenger is allowed to carry only one piece of hand luggage not weighing more than 13 Pounds (6 Kilograms) and size not exceeding 45x33x20 centimeters in addition to a carry-on purse/Handbag or Laptop.

6. Refund and Cancellation Policy

   Tickets are non-refundable unless the flight is canceled by the carrier. Only fully flexible tickets are refundable. Cancellation, modification, and no-show charges will be as per the fare conditions for the selected fare or class. In the event of a voluntary refund, all tickets booked through Deelaa are to be processed by Deelaa.

7. Liability for Checked Items

   Note that cash, valuables, and important documents must be declared by the passenger during check-in. Deelaa shall not be liable for any loss of, or damage to, checked-in items that are not declared by the passenger. Deelaa assumes no liability for fragile, valuable, or perishable articles including camera equipment, telecommunications and electronic devices, cash, jewelry, or any damages like scratches, dents, cuts, or due to overpacking or manufacturer’s defect. All checked-in bags must be under lock and key or sealed. Deelaa will not take responsibility for missing items kept in checked baggage not sealed or locked. Compensation for lost luggage is limited to 20 USD per kilogram or such that may be determined by the airline.

8. Special Conditions for Infants

   Infants are to pay 10% of the class of the accompanying adult’s ticket fare.

   Pregnant Women

   Pregnant women who are between 28 and 32 weeks MUST present a certified medical report showing fitness to travel by air. Any passenger whose pregnancy is more than 32 weeks will not be allowed on the flight. Airlines do not allow pregnant passengers above 32 weeks.

9. Special Passengers

   Infants are to pay 10% of the class of the accompanying adult’s ticket fare.

   Wheelchair (WCHR) and visually impaired (BLND) passengers cannot travel without an accompanied person. We are always happy to serve WCHR and BLND passengers but they cannot travel unaccompanied.

10. Intellectual Property

    (a) The content on this website, including text, graphics, logos, images, and software, is protected by intellectual property laws and belongs to us or our licensors. You may not use, reproduce, distribute, or modify any content without our explicit written permission/consent.

    (b) You retain ownership of any content you submit to the website, but you grant us a non-exclusive, worldwide, royalty-free, and perpetual license to use, display, reproduce, and distribute such content.

11. Third-Party Links and Services

    This website may contain links to third-party websites or services. We do not endorse or assume any responsibility for the content, privacy policies, or practices of these third parties. Your interactions with third-party websites are solely at your own risk.

12. Privacy Policy

    Your privacy is essential to us. Please refer to our Privacy Policy to understand how we collect, use, and disclose your information.

13. Disclaimer of Warranties

    (a) This website and its content are provided on an "as-is" and "as-available" basis. We do not make any warranties, express or implied, regarding the website's reliability, accuracy, or fitness for a particular purpose.

    (b) We do not guarantee that the website will be error-free, secure, or continuously available. You use the website at your own risk.

14. Limitation of Liability

    (a) In no event shall we or our affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or the services provided.

    (b) Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the services provided on the website.

15. Indemnification

    You agree to indemnify and hold us, our affiliates, and their respective officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of the website or any violation of these terms.

16. Governing Law and Jurisdiction

    These terms and conditions shall be governed by and construed in accordance with the laws of [your country/state]. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in our city, State and country where we carry on our business.

17. Changes to Terms

    We reserve the right to modify these terms and conditions at any time without prior notice. The revised terms will be effective from the date of publication on this website. Your continued use of the website constitutes your acceptance of the modified terms.

18. Severability

    If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Thank you for reading and accepting our Terms and Conditions. If you have any questions or concerns, please feel free to contact us.